Complete instrument service from scheduled maintenance contracts to emergency breakdown response and regulatory qualification.
We provide service support for SCIEX, Thermo Fisher and Shimadzu LC-MS/MS platforms across the instrument lifecycle — from installation and qualification through to ongoing maintenance, breakdown recovery, and component repair. All service work is documented to cGMP standards.
A structured AMC/CMC provides your laboratory with defined service coverage at a predictable annual cost, removing uncertainty from instrument support budgeting.
Our AMC/CMC plans cover a specified number of preventive maintenance visits per year, priority scheduling for breakdown calls, discounted rates on spare parts, and a defined response time commitment. Contracts are customized to the specific instruments, usage patterns, and documentation requirements of each client laboratory.
Scheduled preventive maintenance is the single most effective measure for maintaining LCMS performance, avoiding unexpected failures, and protecting qualification status.
Our PM visits follow a structured protocol covering all major subsystems: vacuum system inspection and pumping performance check, ion source cleaning and probe inspection, detector assessment, LC pump seal and check valve condition, solvent delivery system, and software performance verification. All findings and actions are documented in a structured service report.
When an LCMS instrument fails unexpectedly, speed of response determines how much sample analysis time is lost. Our breakdown service is structured around minimizing that downtime.
On receipt of a breakdown call, our engineers begin remote diagnosis to characterize the fault and identify likely replacement parts before an on-site visit. For AMC/CMC clients, on-site attendance is typically same business day or next business day depending on location. We carry a stock of the most commonly required spare parts, significantly reducing the time between fault identification and instrument restoration.
Installation Qualification and Operational Qualification are regulatory requirements for LCMS instruments used in pharmaceutical product testing and GMP environments.
We execute IQ/OQ protocols that verify the instrument is correctly installed, environmentally suitable, and performing within defined operational parameters. Documentation is prepared in a format compatible with 21 CFR Part 11 requirements and structured for direct use during regulatory inspections and audits without additional rework by the client quality team.
Component-level electronic repair of LCMS control and power boards — an economical alternative to purchasing new assemblies at OEM pricing.
Our engineers diagnose and repair failures on power supply boards, RF quadrupole driver boards, detector electronics, interface cards, and vacuum system controller boards. Board repair is performed with proper ESD precautions and post-repair functional testing. This service is particularly valuable when OEM replacement boards have long lead times or high costs.
Correct installation of an LCMS system is the foundation of reliable long-term performance. Our installation service covers all steps from site preparation guidance through to initial performance verification.
We manage instrument positioning, utility connection, vacuum system commissioning, software installation, initial performance testing, and operator orientation. For New or Refurbished systems supplied by us, installation is included as part of the delivery scope. We also provide installation support for instruments acquired from other sources.
Relocating an LCMS instrument between laboratory sites involves significant risk if not managed correctly. We handle the complete relocation process to protect instrument integrity.
Relocation scope covers systematic decommissioning (venting vacuum system, securing mechanical components, disconnecting utilities), packing guidance or coordination with specialist transport, reinstallation at destination, and performance re-verification. Where required, IQ/OQ re-qualification is performed at the new location.
Technical consulting support for laboratories dealing with analytical method problems, system suitability failures, or instrument selection decisions.
Our consulting services address practical analytical challenges — sensitivity issues, matrix effects, carryover, MRM optimization, column compatibility questions, and instrument comparison for method transfer. We also provide guidance to laboratories evaluating LCMS platforms for new acquisitions, helping align instrument capability with intended analytical requirements.
Contact us for an AMC/CMC quote, breakdown support, IQ/OQ, or any LCMS service requirement.
